Senzeni gives Gauteng residents a direct channel to report service delivery failures, police misconduct, housing issues, and more — with full transparency and verified routing. We're building deep, verified coverage in Gauteng first, then expanding province by province.
Select the area that matches your complaint or compliment. Each category routes directly to the relevant authorities.
Every submission enters a real accountability pipeline — nothing disappears.
Complaints are logged publicly and emailed directly to the relevant government department. Compliments are emailed to the department and featured on the public dashboard.
Senzeni currently has verified contacts for Gauteng. Other provinces use best-available national contacts.
By submitting you agree that this may be published anonymously on the public dashboard.
This is now on the public record. Keep your reference number safe.
If there is no response within 21 days, Senzeni will escalate to senior officials and relevant oversight bodies.
Complaints are anonymised, aggregated, and published here. Compliments may include a first name if the sender chooses. No hiding.
No complaints filed yet. This chart will populate as Gauteng residents start submitting through the platform.
No data yet. Once complaints come in, you'll see resolution progress here.
| Reference | Category | Location | Issue | Status |
|---|---|---|---|---|
| No complaints submitted yet. Be the first — submissions will appear here in real time. | ||||
Not every official fails the public. When someone does their job well, it deserves recognition too — these are forwarded to the department and shown here.
Senzeni is an independent civic accountability platform helping residents navigate public services and hold institutions accountable.
When something goes wrong — a pothole isn't repaired, a water leak goes unresolved, a streetlight stays broken, or a service request receives no response — many people don't know where to start, who to contact, or whether their complaint has reached the right department.
Senzeni helps bridge that information gap. We provide verified public service contacts, guidance on the correct reporting channels, and insights into the issues communities are experiencing across Gauteng.
Senzeni does not replace government reporting systems and does not act as a middleman for official complaints. Instead, we help residents:
Accountability becomes difficult when citizens don't know where to report issues or when recurring problems remain invisible. By collecting community feedback and highlighting patterns, Senzeni aims to create greater transparency around public service delivery and responsiveness.
Our goal is not to speak on behalf of communities, but to help ensure their experiences are seen, understood, and measured.
We are currently focused on Gauteng. Rather than claiming national coverage before we can support it properly, we are building a trusted and verified directory one province at a time. Every contact published on Senzeni is checked against official sources before being listed. Where information is still being verified, we make that clear.
Senzeni is an independent civic technology initiative and is not affiliated with any political party, government department, municipality, or state-owned entity. We believe that informed citizens, transparent information, and public accountability are essential to improving service delivery.
Our mission is simple: Help people find the right channels. Surface the issues that matter. Encourage accountability through transparency.
Last updated: June 2026
Senzeni is an independent civic accountability platform. We help residents access verified public service contact information, understand reporting channels, and share their experiences of public service delivery.
We are committed to being transparent about what information we collect, why we collect it, and how it is used.
When you share information with Senzeni, we may collect:
Providing personal information is optional unless explicitly required for a specific feature.
Information submitted to Senzeni may be used to:
Senzeni is not an official government reporting channel and does not guarantee that information submitted to the platform will be acted upon by any government department. Residents should always use the appropriate official government channels when lodging service delivery complaints, applications, or requests.
Where submissions are displayed publicly, personal information is removed before publication. We may publish:
We do not publish personal contact information, including names, email addresses, or phone numbers, without your explicit consent.
As an early-stage platform, Senzeni currently stores submission data using third-party cloud services to support platform operations and backups. Access to stored information is restricted to authorised platform administrators and is used solely for operating, improving, and maintaining Senzeni. We do not sell personal information to third parties.
Senzeni does not sell, rent, or trade personal information. We may share information:
Any publicly shared reports, dashboards, or insights will use anonymised or aggregated information wherever possible.
You may request:
Requests can be submitted through the contact details provided on the platform.
This Privacy Policy may be updated from time to time as Senzeni evolves. Any material changes will be reflected on this page together with the revised effective date.
Your complaint will be logged and tracked.