Effective Date: 25 July 2026
Welcome to Senzeni ("we", "our", "us"). These Terms of Use govern your access to and use of senzenina.co.za, our website, services, and any related platforms (collectively, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.
Senzeni is an independent, politically neutral civic technology platform designed to help people identify the appropriate government department, municipality, or public institution responsible for an issue and facilitate the submission of reports using verified contact information.
Senzeni is not a government department, government agency, municipality, or public authority.
Our role is to improve access to public services by making reporting easier and more transparent.
You must be at least 18 years old or have permission from a parent or legal guardian to use this Platform.
By using Senzeni, you confirm that the information you provide is truthful and that you are legally permitted to submit the information.
When using Senzeni, you agree to:
To improve transparency and community awareness, certain reports may be displayed publicly on the Platform.
When reports are published:
The purpose of publishing reports is to increase visibility of community issues rather than identify individuals.
Where available, users may choose to submit reports anonymously.
Anonymous reports may still be forwarded to the relevant government department. However, departments may be unable to provide direct feedback where no contact details are supplied.
Senzeni uses verified government contact information to assist users in directing reports to the appropriate authority.
While we make reasonable efforts to maintain accurate routing information, we cannot guarantee:
Government departments remain solely responsible for responding to reports.
Senzeni operates independently.
Nothing on this Platform should be interpreted as representing, replacing, or speaking on behalf of any government institution.
Any government logos, names, or department references are used only for identification purposes.
You retain ownership of the information you submit.
By submitting content through Senzeni, you grant us a non-exclusive, worldwide, royalty-free licence to:
You confirm that you have the necessary rights to submit the information.
You may not use Senzeni to:
We reserve the right to suspend or remove users or content that violates these Terms.
Your use of Senzeni is also governed by our Privacy Policy.
Where personal information is collected, it will be processed in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
Unless otherwise stated, all Platform content, branding, logos, graphics, text, software, and design elements belong to Senzeni or are used under licence.
You may not reproduce, copy, or redistribute Platform content without permission.
Senzeni provides an information and routing service.
To the maximum extent permitted by law, Senzeni shall not be liable for:
Users remain responsible for the information they submit.
You agree to indemnify and hold Senzeni, its owners, contributors, and partners harmless against any claims, damages, losses, or legal costs arising from:
We may update these Terms from time to time.
The latest version will always be published on the Platform with the updated effective date.
Continued use of Senzeni after changes are published constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
If you have questions regarding these Terms, you may contact us through the contact details provided on senzenina.co.za.
By using Senzeni, you acknowledge that you have read, understood, and agreed to these Terms of Use.